Candy AI FAQ: login help, billing and languages

Candy AI’s help center suggests five things: check your email address and password for typos, use Forgot Password on the login page and look in your spam folder for the reset email, clear your browser’s cache and cookies, update the browser, and try another browser or device.

Only on Candy AI itself, where the top of the site shows Login and Join Free. Candy AI Web has no login and never asks for your password.

Card charges appear as EverAI. EverAI Limited, registered in Malta under number C107181, is the company that operates Candy AI.

Credit cards, debit cards, cryptocurrency, Apple Pay, Google Pay and bank transfer through Volt or Pix. The options vary by location. While a subscription is active, one payment method must stay on file.

Cancel under My Profile, Settings, with the Unsubscribe button; Premium then runs until the end of the paid period. Cancelling does not refund anything. A refund is a separate request to support, within 24 hours of the payment, with no more than 20 tokens used and only for payments made directly by card. The Candy AI pricing page has the full conditions.

The interface is available in English and French, and the help center also lists German and Spanish.

Use the flag or language icon at the bottom of the left sidebar. The change only applies to new conversations, so an existing chat has to be reset before it switches.

You can ask a character to use another language, but the help center does not list these as supported: quality can be inconsistent, and long chats may drift back to English. Its tips are to open with an instruction to answer only in your language, write every message in that language and correct the character if it switches.

Open My Profile, then Settings, find the Danger Zone and choose Delete Account. Deleting the account also cancels the subscription. Candy AI keeps some data for legally required periods, as described in its Privacy Notice.

No. Deleted conversations cannot be recovered, and resetting or deleting a chat also clears that chat’s memory.

Candy AI states that it encrypts data in transit with TLS 1.2 or higher and follows GDPR-compliant privacy standards. These are the company’s own statements; read its Privacy Notice for the detail.